How can we help you?

How do I place an order?

Browse products, add items to your cart, then go to checkout. You can pay with mobile money or cash on delivery.

How do I track my order?

After placing an order, go to My Orders in your account to see live status updates.

Can I cancel or return an order?

You can request a cancellation before the vendor confirms your order. For returns, contact the vendor directly through your order page.

How does mobile money payment work?

At checkout, select Mobile Money, follow the payment instructions, then enter the confirmation code you receive.

How do I become a vendor?

Click "Start Selling" from any marketplace page and complete the vendor registration form.

Is my payment secure?

Yes. All transactions go through verified payment processors. NYONSO never stores raw payment credentials.

How do I contact a seller?

Open the product page and click the vendor name to view their store. Use the message button to contact them.

What delivery options are available?

Delivery options depend on the vendor. Many offer same-day or next-day delivery within supported areas.