Privacy Policy

This Privacy Policy explains how Mosi's Malolos Car Rental Services ("Mosi's," "we," or "us") handles personal data received through our website, booking services, Facebook Page, Messenger integration, and related customer-support channels.

• Name, phone number, email address, and contact details.
• Facebook Page-scoped identifiers, profile name, and profile image when Meta makes them available.
• Messages, inquiries, booking details, dates, locations, and attachments voluntarily sent to us.
• Vehicle-rental records, customer-support history, payment claims, and payment-proof files submitted for verification.
• Technical and security information needed to protect the service, prevent abuse, and investigate errors.

• Respond to inquiries and customer-support requests.
• Prepare, manage, and document rental or service bookings.
• Link conversations to customer and booking records.
• Review submitted documents and payment evidence.
• Maintain security, audit trails, and operational records.
• Comply with applicable legal and regulatory obligations.

We may use authorized infrastructure and technology providers to host and operate our systems. These may include Meta Platforms for Facebook and Messenger services and Hetzner Online GmbH for server infrastructure. Providers may process data only as needed to deliver their contracted services or comply with applicable law.

We do not sell personal data to advertisers.

We retain personal data only for as long as reasonably necessary for customer service, booking operations, dispute handling, security, accounting, and legal obligations. We use administrative, technical, and access-control measures intended to protect data from unauthorized access, alteration, disclosure, or loss.

Subject to applicable law, you may request access, correction, deletion, restriction, or information about the processing of your personal data. Some records may need to be retained where required by law, accounting obligations, fraud prevention, safety, or the resolution of an active transaction or dispute.

For privacy questions or requests, email walter.k.muntumosi@gmail.com.

For deletion instructions, visit our Data Deletion page.